Quality Management Systems
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The Adoption of a quality management system should be a strategic decision of an organisation. The design and implementation of an organisation's quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organisation.
The adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
For an organisation to function effectively, it has to identify and manage numerous linked activites. An activity using resources, and managed in order to enable the transformation of inputs to outputs, can be considered as a process. Often the output from one process directly forms the input to the next.
The application of a system of processes within an organisation, together with the identification and interactions of these processes, and their management, can be referred to as the "process approach".
An advantage of the process approach is the ongoig control that it provides over the linkage between the individual processes within the system of processes, as well as their combination and interaction.
When used with a quality management system, such an approach emphasises the importance of;
a) understanding and meeting requirements,
b) the need to consider processes in terms of added value,
c) obtaining results of process performance and effectiveness, and
d) continual improvement of processes based on objective measurement.